Terms & Conditions



Lin Haw International Co. Ltd is a registered Canadian company with GST RT103340014

Our contact details are as follows:

Lin Haw International Co. Ltd.
#108 8620 Glenlyon Parkway

Burnaby, BC V5J 0B6


1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

1.3 Lin Haw only sells to businesses and institutions and is unable to process requests for personal accounts and/or purchases.


2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we change the order status to "Now Processing". We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:

  • Where goods are not available
  • Where we cannot obtain authorization for your payment
  • If there has been a pricing or product description error
  • If you do not meet any eligibility criteria set out in our terms and conditions

2.4 Special Monthly/Weekly offers : Please note that offers or specials shown in our website/showroom can not be combined.


3.1 Our prices do not include Taxes. Taxes will be added in the checkout process depending on your location.

3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

3.3 Our prices are reviewed periodically. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.


4.1 If you wish to cancel your order:

You may notify your account representative via e-mail or by phone, or via sales@linhaw.com. If you are unable to reach your account representative, please call us @ 604-325-8880.

4.2 RMA Conditions of Acceptance:

  • No Returns on items purchased 14 or more dates from Date of Purchase.
  • In the case of missing or incorrect received goods, the customer is required to contact Lin Haw within 48 hrs upon receipt.
  • All special order, open box, and clearance items are FINAL SALE, no refunds or exchanges are available.
  • In order to ensure proper sanitation for customers, Lin Haw will not accept returns on headsets and microphones once opened.
  • Memory/Data storage products will not be accepted for returns once opened to ensure customer security and data integrity.
  • Headsets, Microphones, and VOIP phones are final sale once opened and used.
  • All claims will be examined. Please be prepared to discuss specific details.

**Please inspect cables for human error prior to RMA submissions. Mishandled cables will not be replaced.

4.2.1 Shipment:
A RMA number must be issued prior to shipping item to Lin Haw. Please return the RMA item in its original condition and packaging with a copy of the purchase invoice referenced as well as clearly marking your RMA number on the mailing package being returned.

All shipments must be shipped courier prepaid.

**Please do not use the original packaging as the shipment package- this will result in an increased re-stocking fee.

The following conditions will result in the item being shipped back to the customer at their own expense:

  • No RMA number has been issued by Lin Haw.
  • The Warranty Seal is altered, broken, or missing.
  • Damage from Shipping as a result of inadequate packaging.
  • The merchandise has been destroyed by improper operation or returned incompletely.

4.2.2 Return Condition:

  • The item must be returned in its original packaging, with all of the original accessories included.
  • The item and packaging must be returned in a like-new condition, fit for resale.
  • Opened items are subject to a re-stocking fee, dependent upon the condition of the returned packaging and item.
  • Any labels other than those found on the original packaging must be removed to avoid an increased re-stocking fee.
  • Damaged items (i.e. scratched, marked, missing parts) may not be accepted.

4.2.3 For Credit:

  • Items must be returned within 14 days of purchase.
  • Credit Amount will be the lesser of purchase price or current price.
  • All returns are processed as an in-store credit by default.  
  • All credit card refunds are subject to a 2.5% processing fee.

4.2.4 For Repair/replacement:

  • Lin Haw will replace products that have been deemed defective within our warranty period.
  • Defective products that have been authorized for RMA service must be tested and have their failure replicated before a replacement is issued.
  • The retrieval of No Fault Found units (NFF) will be at the RMA requester’s expense.
  • Lin Haw will hold NFF units for a maximum of 30 days from conclusion of testing. Units that have not been collected past 30 days will be recycled and are irretrievable.

4.2.5 Warranty:

  • Warranty period begins on the day of the purchase.
  • The warranty is void if the manufacturer label is removed.
  • All open box and clearance items are final sale. No exchanges / refunds will be accepted.
  • All open box and clearance items carry a 30-day Lin Haw warranty.
  • An RMA item within warranty will be replaced or repaired according to the length of purchase and item condition. Replacements are available for products returned within 90 days from the date of purchase.  
  • Damaged or burned goods will be returned to the customer at their own expense.

ie: malfunction or failure as a result of an accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, lightning, line power surge, introduction of sand, dust, humidity and liquids or commercial use of products. Improper or Inadequate maintenance or calibration, operation outside of the published environmental specifications for the product, or improper maintenance will also lead to RMA rejection.


5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:

  • No documents or related graphics on this Website are modified in any way.
  • No graphics on this Website are used separately from accompanying text.
  • Any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.


6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this Website any material:

that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience for which you have not obtained all necessary licences and/or approvals

which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in Canada or any other country in the world

which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the Website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

  • You do not remove, distort or otherwise alter the size or appearance of the Lin Haw logo.
  • You do not create a frame or any other browser or border environment around this website.
  • You do not in any way imply that we are endorsing any products or services other than our own.
  • You do not misrepresent your relationship with us nor present any other false information about us.
  • You do not otherwise use any Lin Haw trade marks displayed on this Website without our express written permission.
  • You do not link from a website that is not owned by you.
  • Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


9.1 To register with Lin Haw International Co. Ltd.you must be over eighteen years of age.

9.2 Each registration is for a single user/company only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

11.2 Nothing in these terms and conditions shall exclude or limit our liability fo death or personal injury caused by negligence fraud misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


12.1 These terms and conditions shall be governed by and construed in accordance with Canadian law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Canadian courts.

12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside North America. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside Canada, you do so at your own risk and you are responsible for compliance with local laws.


13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.